Titan is continually investing in its system capabilities to ensure maximum efficiency of operation and support to our clients.
An effective Helpdesk and PPM system is of paramount importance for this proposal, and to support this, our helpdesk system delivers:
Titan will provide a 24 hour helpdesk service 365 days of the year. The systems that will be in place to respond during normal hours and out of working hours will are described below.
We will respond to all emergency call outs within the response times included within the tender through our well established procedure.
Our site management team pride themselves on a unique level of
monthly MI which gives the Client information on :
PPM (Planned and Preventative Maintenance) works completed that month
Additional works carried out
Any reactive works (this includes works that will not be charged, for semi or fully inclusive sites) which provides a breakdown of hours spent/engineer utilisation on items like handyman duties